Policies

Normal Business Hours:  Monday-Friday 10:00-5:00 Central Time


Improve your Shopping Experience...

 For information regarding our new checkout process and commerce system, click HERE.

When purchasing teacups and delicate favors for events, be sure to either order a few extra or allow time for replacements.  We are VERY careful in our packing, but occasionally there will be a broken item.  Of course we will replace anything that does not arrive in good condition, but this takes time, and we want your event to go perfectly!

International Customers, be sure to allow time for transit through Customs.  We cannot control how long your order will take on its journey once it reaches your country.

If you are paying with PayPal, please be sure that your correct shipping address is on your account.  It's the last thing one would think to change when moving, but it can make for some messy delays if PayPal has an old address.

Shipping

We ship primarily by UPS and USPS with occasional use of FedEx.

When your order ships, you will receive a tracking number via email.

Question regarding the status of your order? info@roses-and-teacups.com

Domestic Shipping

***Due to prohibitive shipping costs we do not ship porcelain outside of the Continental U.S. ***

Porcelain orders of $250 or more will ususally require additional shipping fees totalling 10%-15% of your subtotal due to weight.

Porcelain orders of $250 or more will ususally require additional shipping fees totalling 10%-15% of your subtotal due to weight.

Additional Charges Apply for AK, HI and PR

Please be aware...

In stock items are usually processed and ready to ship within 5 days. Often sooner! 

Handcrafted items will take longer.

Many of our items are handcrafted one at a time just for you!  Please plan ahead as much as you are able, especially for large events.  Some things just cannot be rushed.  

Check the pages of our site for shipping guidance.  When you see the lovely Victorian hand at the top of a page, you can expect that your items will take time to craft before they are shipped.  If you need something in a rush, please ask and we will do our best.

The ship time must be ADDED to the order processing time!

If you need your order expedited, please call us to inquire!

Roses and Teacups reserves the right to use the most economical shipping service for the size of your order.  If you want a particular service, additional costs may apply.

When shipping larger orders Internationally by USPS, we usually use Global Priority Mail.  Shipping time is between 1 and 2 weeks, depending upon destination.

UPS shipping time estimates are pictured below:
These are Ship Times and do not include Order Processing time.

International Shipping

***Due to prohibitive shipping costs we do not ship porcelain items outside of the Continental U.S. ***

We are so thrilled to have regular customers in Canada, Australia, Denmark, New Zealand, UK, Taiwan, South Korea, Norway, Bermuda, Japan, Hong Kong, France, Germany, Thailand, Russia, Spain, Netherlands, Singapore, South Africa, Argentina, Mexico and Brazil, Sweden, Saudi Arabia, United Arab Emirates, Italy, Viet Nam, Iceland, Malaysia and Bulgaria... and more countries every year!

We are delighted to ship almost all of our items anywhere in the world if at all possible.  Please email us for information on shipping costs, insurance, and delivery times.

To expedite the ordering and shipping process for our international customers, we require payment via Paypal, the number one way that money is exchanged worldwide!

International Shipping for Orders Weighing UNDER 4 LBS.

(You will be contacted regarding additional costs
for shipping heavier packages as well as for insurance.)

$16.95 USD	$0.01 USD - $19.99 USD
$21.95 USD	$20.00 USD - 39.99 USD
$27.95 USD	$40.00 USD - $69.99 USD
$32.95 USD	$70.00 USD - $99.99 USD
$37.95 USD	$100.00 USD - $249.99 USD

Expedited Shipping

At Roses and Teacups, we understand about last minute tea parties, forgotten gifts, and sudden inspirations.  If you need expedited shipping, we will do our absolute best to accomodate!  Please call us toll free at 866-99TCUPS, or email us at info@roses-and-teacups.com to inquire.

We want you to be happy with your purchases!  If you are not pleased with your order, please notify us within 3 days that you are planning a return.  If you return an item to us without notifying us, we cannot guarantee a refund.

A restocking fee of $25 will be charged if returned items appear used or damaged.

Items should be returned to:

Roses and Teacups
2760 Union Hill Road
Bradford, AR  72020

Upon receipt of your items, a refund of your purchase costs will be issued. We regret that we cannot refund shipping costs unless a mistake was made on our part.

If your items are damaged in shipment, please notify us within 3 days of receipt, and we will have our shipper pick them up so that we can receive our refund from the shipper and reship your items.

Please be aware that custom made items cannot be returned unless an error is made, for example, in printing or color.

We do not offer returns on Clearance or Sale merchandise.

"Where is the rest of my order?"

We offer many handcrafted gifts which ship directly from where they are created, decorated, poured, sewn, assembled, etc.  One order may contain items from 5 sources!  So don't panic ~ The remainder of your order is most likely shipping in another box.

"Why is my order taking so long"

In general, in-stock items are shipped within 5 business days.

Many of our items are handcrafted one at a time just for you!  Please plan ahead as much as you are able, especially for large events.  Some things just cannot be rushed.  

Check the pages of our site for shipping guidance.  When you see the lovely Victorian hand at the top of a page, you can expect that your items will take time to craft before they are shipped.  If you need something in a rush, please ask and we will do our best.

***International Customers:  Don't forget about Customs!  We cannot control how long your order will be held in Customs once it reaches your country.  Please take this timing into account when you place your order.

"Why has my credit card been charged if you haven't shipped my order yet?"

Many of our items are custom made by artists.  You are, in essence, commissioning works of art in pottery, fabric, jewelry, wax, paint, porcelain, etc.  We have to pay these artisans before they begin work on your order.  When your order is completed, they will ship it!  

Privacy

Roses and Teacups does not under any circumstances sell or give our customer information to anyone else with the obvious exceptions of the shipping company delivering the order and, if appropriate, our artists and suppliers who ship products directly.

The contact information that you give us is used for the express purpose of assisting you with your orders.  We will not contact you unless there is a question regarding your order.

Our newsletter is sent only to those who sign up for it, and the option to unsubscibe is available at any time.

Payment transactions with Roses and Teacups are encrypted and secure.

Thank you for shopping with us!

Please contact us directly if you have not received your order, if your order arrives damaged, or if something is not correct in your order.

If your order has been scanned as delivered by the shipping company we cannot send a refund or free replacement.  Please be sure that if you will not be home for delivery, that you have arranged to have a neighbor or friend pick up your packages for you.

866-998-2877

info@roses-and-teacups.com

Did we make a mistake?  We will make it right!

Thank you so much!  We really appreciate your trust!